Privacy Policy
Last updated: 07/18/2026. This policy explains what information The 919 Hauler collects, how it's used, and the choices you have.
Who we are
The 919 Hauler is a junk removal business owned and operated by Austin Shoaf, serving Cary, Raleigh, and the greater Triangle area of North Carolina. This policy applies to visitors of this website and to customers who request a quote or service through it.
Information we collect
When you submit a quote request through this site, we collect the information you provide directly, which may include:
- Your name, email address, and phone number
- Your zip code or service address
- A description of the items or job you need help with
- Photos you upload of the items or area needing service
If you check the box to sign up for news and updates, we also collect your consent to send you occasional marketing communications.
Like most websites, this site also automatically collects some technical information through cookies and analytics tools provided by our hosting platform, Squarespace — for example, browser type, general location, and how you interact with the site. We don't control the specifics of this collection directly; it's part of the standard functionality Squarespace provides to every site it hosts.
How we use your information
We use the information you submit to:
- Respond to your quote request and provide an accurate estimate
- Schedule and coordinate service
- Communicate with you about your job
- Send marketing updates, but only if you've opted in via the newsletter checkbox
- Understand how visitors use this site, so we can improve it
Photos submitted through the quote form are used solely to assess the scope of a job and provide an accurate quote. We don't use customer photos for marketing or any other purpose without separately asking your permission.
How your information is shared
We don't sell your personal information. Information you submit is shared only with the service providers that help us operate this site and run the business — for example, Squarespace (website hosting and form processing) and our business email provider. These providers only use your information to provide those services to us, not for their own independent marketing.
Email communications & opt-out
If you've opted in to receive news and updates, you can unsubscribe at any time using the link included in any marketing email we send, or by contacting us directly at the email address below. Transactional messages related to a job you've booked (like scheduling confirmations) aren't marketing and won't be affected by unsubscribing.
Data retention
We retain quote request and customer information for as long as reasonably necessary to provide our services, maintain business records, and comply with applicable recordkeeping obligations. You can request that we delete your information at any time, subject to any legal or accounting requirements that may require us to retain certain records.
Security
We take reasonable measures to protect the information you provide, including relying on Squarespace's platform-level security for data submitted through this site. However, no method of transmission or storage over the internet is completely secure, and we can't guarantee absolute security.
Children's privacy
This site and our services are not directed at children, and we don't knowingly collect information from anyone under 13.
Your choices
You can request access to, correction of, or deletion of your personal information at any time by contacting us using the information below.
Changes to this policy
We may update this policy from time to time as our business or applicable law changes. The "last updated" date at the top of this page reflects the most recent revision.
Contact us
If you have questions about this policy or how your information is handled, contact us at: